The WCF family is made up of decentralised businesses operating across the retail/mail order, e-commerce fulfilment, logistics and leisure sectors. WCF has proudly been in operation for over 110 years and has a strong and rich legacy.
Each business is given significant autonomy to ensure that our customers are placed at the heart of everything we do so that they will want to order from us again and recommend us to their friends and family.
We are an employee-owned business and our vision, mission and culture have all been developed to ensure that every one of our +350 employee owners have a unique opportunity to make a meaningful difference to our performance and to enjoy diverse and interesting roles. Our employees share in our success financially through an annual Employee Ownership Dividend and the distribution of free WCF shares, intended to encourage retention and long service.
Improve customer experience to ensure they want to order again and recommend us to their friends and family
Be more efficient and make incremental gains in those areas that ultimately improve our performance
Develop diverse and interesting roles for our people and ensure they are engaged to make a positive difference to our performance
Implement new business opportunities, better ways of working and maintain award winning leisure facilities
Encourage a culture of safe working and identify ways to reduce our impact on the environment