Our Guiding Principles

Our Guiding Principles are our values and determine whether we are seen as a great place to work by our employee owners and a great company to do business with by our customers. Every employee owner commits to adopt and celebrate good behaviours and call out bad ones.

  • learn from mistakes
  • be open to feedback
  • resolve issues promptly
  • be resilient
  • tackle difficult conversations head on
  • follow processes
  • show recognition
  • praise good effort
  • acknowledge the small as well as the big successes
  • be part of the team
  • say thank you for a job well done
  • be kind to all
  • find a better way to do it
  • keep a fresh perspective
  • be curious and open to change
  • be more efficient
  • share ideas for improvements
  • act with honesty and integrity
  • be frank but fair
  • always put our people first
  • challenge wrong behaviours
  • listen to, support and participate
  • show an interest
  • be a positive team member
  • respect each others challenges
  • appreciate different points of view
  • recognise the big picture
  • compromise
  • know when to let go
  • give constructive feedback
  • work towards the same common goal