Our Guiding Principles

We will always put safety first;

  • Never be complacent
  • Lead by example
  • Don’t take unnecessary risks in the workplace
  • Report any poor or unsafe practices

We will always do the right thing for the right reasons;

  • Put the customer at the heart of your decision
  • Look at the bigger picture
  • Ensure your motives are in the interests of the business and not for personal gain
  • Don’t compromise the long term at the expense of the short term

We will treat each other with respect;

  • Appreciate different points of view and keep an open mind
  • Communicate honestly and openly
  • Listen as well as contribute
  • Enjoy each other’s company

We will listen to and value what our customers tell us, even if we don’t always agree with what they say;

  • Become better at what we do by using negative reviews or complaints constructively
  • Respond promptly and decisively
  • Never forget to say you are sorry
  • Treat feedback with respect and say thank you for positive reviews

We will listen to and value what our colleagues tell us, and support the decision of the team;

  • Be constructive and never personal
  • Don’t allow your actions to undermine those of your team
  • Actively participate in discussions
  • Look at the bigger picture

We will do what we say we will, when we say we will;

  • Don’t over promise and under deliver
  • Stick to deadlines and keep people informed if you need more time
  • Don’t put things off
  • Treat each other with respect

We will not be afraid to challenge the status quo;

  • Look for opportunities for positive change
  • Be constructive in your approach and your manner
  • Think about how you can make a difference
  • Be respectful of required processes and procedures

We will say "thank you” for a job well done;

  • Don’t take people or their actions for granted
  • Always look for a chance to offer positive feedback
  • Acknowledge hard work and effort
  • Remember the small things

We will take personal responsibility for our own behaviour and development;

  • Be alert to ways in which you can do your job better or learn from others
  • Move out of your comfort zone
  • Don’t look for blame when things go wrong
  • Never seek to cover up your mistakes

We will sell products and services that we are proud of.

  • Enjoy what you do; if you don’t, neither will your customer
  • Show how passionate you are about your business
  • Take pride in your work
  • Share your successes with your colleagues

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